SHIPPING, RETURNS & EXCHANGES.
At SDX Hair, we offer FREE shipping within the USA on every order. This option typically arrives within 5-7 business days, and upon order fulfillment tues-sat. A tracking number will be automatically sent to you. If you would like to have your package delivered sooner, your options will displayed during the checkout process. Expedited shipments are displayed with current carrier rates, orders are fulfilled and shipped tues-sat.
If you are returning your order in new, unused condition, request your return within 15 days from recorded delivery date. Unfortunately after 15 days, no returns approvals can be provided.
You may return your unused, unaltered products for any reason without question. See details below.
Important Return Details:
- All returns are subject to 15% restocking fee.
- Shipping charges are not refundable.
- Returned items must be unused, unaltered, and still sellable. All original packaging must be included and in the manner it was delivered.
- A copy of the invoice / packing slip, along with your assigned return number, must accompany all returns.
- Returned packages will begin processing when the item is received at our headquarters.
- Once your returned items are approved for refund, you can expect your refund within 7 business days.
- Refunds to be issued to the original form of payment (check, credit card, etc).
- Approved returns must arrive at our headquarters 14 days from return approval date. Otherwise, the return will be denied.
- Sale items are final sale.
- Orders purchased with rewards points are final sale.
If your return arrives unsellable, missing required documents, or past the approved return date, your refund will be denied and you will be required to pay for any shipping charges to return your items to you. We will only store these items for 30 days before you forfeit your items.
If you suspect your item may be defective you may send your product back for an exchange. You must request your exchange within 30 days from recorded delivery date. Unfortunately after 30 days, no exchanges can be provided.
Exchanges will require a detailed description of the defect along with photo and/or video documentation to support your claim.
Important Exchange Details:
- Approved exchanges will receive a free return shipping label.
- Exchanges will begin processing when the item is received at our headquarters or after approval from photo documentation.
- Once your returned items are approved for an exchange, you can expect your new products within 7 business days.
- A copy of the invoice / packing slip, along with your assigned exchange number, must accompany all exchanges.
- Approved exchanges must arrive at our headquarters 14 days from exchange approval date. Otherwise, the exchange will be denied.
- Exchanged items will be shipped to you with our standard free shipping option.
If your exchange arrives missing pieces (tape purchases are the only exception), missing required documents, or past the approved return date, your exchange will be denied and you will be required to pay for any shipping charges to return your items to you. We will only store these items for 30 days before you forfeit your items.
All Returns and Exchanges must be pre-approved. If you would like to request approval for a return or exchange please fill email us: Info@sdxhair.com using subject line “Return Request Order No.______” and insert your order number.
We recommend sending back your items with tracked shipping and insurance as SDX. cannot be responsible for lost shipments back to our headquarters.
Ship Returns and Exchanges to:SDX. - Returns & Exchanges
404 Camino del Rio South
San Diego, CA 92108